Frequently asked questions.

Our application process typically takes 3-5 minutes to complete online. Most applications receive approval within 3 hours during business hours.

• Valid Kenyan ID or passport (Scanned copies - front and back)
• Recent passport photo (or a fresh Selfie)
• KRA PIN Number
• 6-Months' M-Pesa statement

You must be 18+ years old, a Kenyan citizen or resident, have a verifiable source of income, and provide a guarantor

Choose a phone, select a deposit and payment period, then complete the guided form. The team reviews your submitted information and shares the next steps.

Yes! Once registered, you can log into your account to view your loan balance, payment history, and upcoming due dates.

MobiKopa customer web portal (Log in from our website)

You can download your loan statements anytime from your online account, or we can email them to you monthly.

The available deposit options are configured by the business. The calculator displays the selected percentage and amount before submission.

Early payment rules should be confirmed in the financing terms configured for MobiKopa. Do not assume a fee or discount unless it is stated there.

Refer to the applicable financing terms and contact support promptly. Any late fee, grace period, or device policy must be supplied by MobiKopa.

The system uses the product price, selected deposit, configured rates and fees, payment period, and payment frequency. Final amounts are validated server-side.

We deliver nationwide within 24-48 hours in Nairobi and 2-5 days in other major towns. Delivery is free for orders above KES 50,000.

Yes, you have 7 days to return or exchange the device if it has manufacturing defects. The device must be in original condition with all accessories.

Only make this claim for products and supplier information that MobiKopa has verified. Product details and availability are managed in the catalogue.

Collection is available only if MobiKopa has supplied a real collection location and enabled that delivery method.